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FAQs

Your questions answered

General Information

Who We Are

Betiku Africa is an amazing showcase and marketplace platform that spotlights and celebrates African creators with a goal to promote inclusion and increase global awareness for indigenous creatives across the African continent.

What We Do

Our platform offers you the opportunity to purchase African creative works that have been valued and appraised by International standards from the comfort of your home in a safe and secure manner.

Value Proposition

Buy pieces with established provenance and quality, and verify the authenticity of your purchase via our AI-enabled platform as a service solution anywhere in the world.

Sign Ups & Registration

Become a Seller

Individuals and local brands across Africa are welcome to enlist on Betiku, provided they meet the quality standards and create works from within the continent.

Become an Affiliate

Would you like to help us sign up merchants or facilitate our approval process? Visit the footer link to start the conversation.

Buy on Bétikú

Explore our collections carefully curated from all over Africa for a unique shopping experience. We deliver to over 200 countries globally

Other Inquiries

Contact Information

Our office is at 256 Chapman Road STE 105-4, Newark, Delaware, United States. Send an email to [email protected] for further inquiries

Bétikú Product Offerings

You can expect to find carefully curated and valued works across the art, sculpts and fabrics scene that has a unique feel of all Africans have to offer.

Gift Card Information

We occasionally reward our loyal and foremost customers with either sales discounts via our shopping platform or tickets

Shipping & Delivery

Shipping Availability

Enjoy globally discounted shipping rates to over 220 countries when you buy on Bétikú Africa.

Order Tracking

Follow the progress of your shipment from the source until its arrival at your doorstep.

Delivery Times

Delivery times could vary between 5 – 20 working days depending on shipping items requirements.

Payment

Payment Methods

We accept payments in 135+ currencies through our payment processor – Stripe which supports a wide range of payment card options such as Visa, Mastercard, American Express and so many others.

Pre-authorisation and Charging the Order

A verification process takes place to verify your identity before making a purchase.

Secure Payments

We are confident that you can make secure payments on our platform as our partner payment processor is PCI DSS compliant and is certified as a PCI Level 1 Service Provider which is the most stringent level of certification in the payment industry.

Exchange & Returns

Exchange of Goods

Betiku Africa does not allow for the exchange of goods bought in good conditions. All discrepancies will be adequately handled via our support channels

Returns Policy

Betiku Africa ensures that goods sold via our platform meet international standards, however, we may allow for returns on select items after all reasonable doubts have been cleared and within a limited time frame of 24 hours of complaint after delivery.

Refunds Policy

Betiku Africa offers a no refund policy for goods received in good condition.

Not finding the help you need?

+1.314.925.7073 - (Ext. 234) Kindly leave us a priority voicemail.

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